PRIVACY STATEMENT
The purpose of this statement is to set out how we use personal information that we may obtain about you. By using the Direct Appliance website, you agree to this use.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR and the EU Privacy and Communications Directive). This includes information submitted voluntarily by you through a form or gathered automatically as you visit this website.
1. USE OF YOUR PERSONAL INFORMATION
When you use this site you will be asked to provide certain information such as your contact details or as part of a rental application. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
We may use information that you provide or that is obtained by us: To administer our website services, for assessment and analysis (e.g. market, customer/patient and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: e-mail, telephone (including automated calls), post, fax or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you If you want to be removed from our database for these purposes, please email info@appliancedirect-uk.com with the word “unsubscribe” in the subject line. Please also include your name and the email address that you wish to be removed. Please note that it may take up to 28 days to action your request.
2. DISCLOSURE OF YOUR INFORMATION
We will not give information about you to anyone except for law enforcement agencies involved in fraud prevention and detection if we have a duty to do so or if the law allows us to do so companies who work in association with us who will provide other services for you. We will not do this without your express permission.
3. SECURITY
We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
You should not submit any sensitive or private information through this website except through acknowledged secure areas. The owners of this website accept no responsibility for data submitted through insecure areas of this website.
Your browser generates other information, including which language the site is displayed in, and your Internet Protocol address (“IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.
4. GENERAL
You have the right to find out the personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. Please write to us at: Appliance Direct, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. If you are concerned that any of the information we hold on you is incorrect or you have a general enquiry in connection with our Privacy policy, please contact us.
TERM & CONDITIONS
Easy Home Solutions Ltd is a company registered in England & Wales.
Registered Office: 124 City Road, London, England, EC1V 2NX
DEFINITIONS
1. "The Company" refers to Home Solutions
2. "The Customer" refers to any company or organisation to which "The Company" is contracted to supply goods and/or services.
3. "Goods" are any items that are the subject of any contract between the company and the customer, regardless of ownership.
4. "The Contract" is any written or verbal agreement between the customer and the company for the latter to provide goods and/or services.hire.
5. Hire goods remain the property of the company at all times.
6. The hire period will commence from the time of delivery and so will the mothly payments for the cost agreed for the goods rented. Your payment plan will terminate following notice given by the customer as stated in term '13.
7. During the entirety of the hire period, the customer will be responsible for the safekeeping of the hire goods and for keeping these goods in a reasonable state of repair.
8. The customer is responsible for any damage caused to the hire goods beyond reasonable wear and tear. The customer will be charged for any repair or refurbishment work that is deemed necessary.
9. In the event of total loss or irreparable damage to any hire goods for whatever reason, the customer will be responsible for the full replacement value of these goods. It is the customer's responsibility to arrange insurance against such risk. Full details of replacement values can be obtained upon written request.
10. The company will make every effort to deliver and collect goods at the times specified by the customer, however it will not, under any circumstances, accept liability for any expense borne by the customer for any delay in delivery or collection.
11. In the event of a delay in collection, the customer is reminded that they are responsible for the safekeeping of the hire goods as detailed in clause 2.
12. The company reserves the right to substitute alternative goods of a comparative or superior quality subject to availability.
13. It is the customer's responsibility to inform the company in writing, by email or by phone when hire goods are ready for collection. The hire period will not end until such collection is effected. The company undertakes to effect a collection within 7 days of the notice. Rental charges will stop on the date of collection.
14. All hire charges quoted are per week/per month/agreed hire period and no reductions or refunds will be made after the commencement of the chargeable period.
15. Acceptance of a quotation constitutes an order being placed and is consequently subject to the following cancellation fees: Cancellation received within 7 days before the event: 50% of the first monthly invoice value Cancellation received within 2 days before the event: 100% of the first monthly invoice value.
17. It is the responsibility of the customer to ensure that the company is given adequate access during both delivery and collection of hire goods, and to ensure that the hire goods are available for collection at the specified time.
18. Any parking penalties or other costs incurred during delivery and/or collection will be the responsibility of the customer and thus all such charges will be billed to the customer.
19. Any delays caused by the customer during delivery and/or collection which then necessitate additional journeys will be subject to additional charges.
20. Credit facilities will not be offered on hire contracts unless previously agreed in writing. Payments MUST be made in advance. Any failure on the part of the customer to make such payments on time will result either in the hired good not being delivered, or, in the case of goods already on site, being removed without prior notice.
21. Our products are branded with our company logo and telephone number and any attempt to remove this branding will be considered as damage to our goods and the customer will bear the responsibility for the repair of these goods.
22. In the event of goods being returned before the specified due date, no refunds will be issued.
23. We reserve the right to charge the cost of repair or replacement to your credit card in the event of unreasonable damage or loss of goods.
24. Unless otherwise stated, our goods are supplied used and as such may display signs of use.
GENERAL
25. Payments in part or full of any contract to supply goods/or services herein referred to shall be deemed to constitute full acceptance of these terms and conditions.
26. Title to any goods sold shall remain vested in the company and shall not pass to the customer until the purchase price for the goods sold has been paid in full and received by the company.
27. The company reserves the right to charge interest at the rate of 3% per month above the Bank of England base rate on overdue accounts.
28. In the event of a customer being in default of payments, the company reserves the right to hold any of the customer’s goods
against such payments. If the payment is not received within a reasonable period, the company retains the right to, at its absolute discretion, sell off all or part of such goods, as agent for the customer, and set the proceeds against the monies due
any costs incurred. Upon accounting to the customer for any balance outstanding, the company will be discharged from all liability whatever in respect of the goods.
29. The company shall be relieved of its obligation to perform any contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbances, or by any other cause beyond the
reasonable control of the company.
30. No employee of the company, whilst in the course of his her duties, shall be held separately or individually responsible under any circumstances whatsoever for any liability for loss, damage or other default outside his or her reasonable control.
31. These terms and conditions can only be changed with the written approval of a director of the company.
32. Shortages and damages to hired goods will be charged at the full replacement value. No substitute items will be accepted as replacement by the owner.